After-Sales Policy
Before You Buy
Handmade, not mass-produced.
Because every product is handmade, slight variations and mild odors may naturally occur.
By placing an order, you acknowledge and accept the following policy.
Order Cancellation & Address Changes
Before shipping
Orders may be canceled or updated before shipping.
Once an order has been shipped, it cannot be canceled, modified, recalled, or redirected.
Claim Requirements
Contact us within 48 hours.
Please contact us within 48 hours of delivery.
To submit a claim, please provide:
• A complete unboxing video
• Your order number
Claims without sufficient evidence may not be approved.
What We Cover
Covered situations
• Missing items
• Incorrect items
• Severe shipping damage
• Product defects upon arrival, including obvious tears, holes, or leaking seal areas
Resolution
1. Single-item orders:
•Option (A)：Replacement + complimentary gift squishy
• Option (B)： Refund
2. Multi-item orders:
• Refund for affected item(s)
• Shipping fees are non-refundable
What Is Not Covered
Product nature
• Heat Exposure
High temperatures may cause softening, deformation, or leakage. Heat-related changes are not covered.
• Crunch Shell Products
Cracks and breakage are part of the Crunch Shell design and are not covered.
• Normal Wear & Tear
The outer skin naturally ages with use. Normal wear, tearing, or leakage caused by use is not covered. Some products may include complimentary spare skins.
• Odor
A slight odor may be present when first opened and usually fades with ventilation. All materials meet applicable safety requirements. Odor preference is not covered.
• Handmade Variations
Small variations, air bubbles, tiny marks, particles, glue marks, or slight differences in color, shape, and size are normal for handmade products and are not considered defects.
• Personal Preference
Color, texture, odor, appearance, expectations, or change-of-mind purchases are not covered.